At July Cosmetics Sales, we take pride in serving professional makeup artists and beauty specialists with premium products. We stand behind our professional-grade cosmetics and special effects makeup, but understand that sometimes returns or exchanges are necessary. This policy outlines our streamlined process designed specifically for working professionals.

Professional Note: Due to hygiene and safety regulations, certain products cannot be returned or exchanged. These include opened Alcohol Activated Makeup, Adhesive & Removers, Applicators, and any Bath & Body products where the seal has been broken.

Eligibility for Returns/Exchanges

  • Items must be unused, unopened, and in original packaging
  • Must be requested within 15 days of delivery
  • Original proof of purchase required
  • Special effects items (like Bald Caps or Blood products) must be in resellable condition

Professional Return Process

  1. Initiate Your Request: Email our pro support team at [email protected] with your order number and reason for return within 15 days of delivery.
  2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Securely: Include all original packaging and a copy of your invoice. For professional makeup kits, ensure all components are included.
  4. Ship Your Return: Send to our Virginia Beach professional warehouse using a trackable method. Return shipping is at customer’s expense unless the error was ours.

Exchange Process for Working Professionals

For professionals needing different shades or products:

  1. Follow the same initiation process as returns
  2. Specify the replacement product needed (from our Beauty Makeup, Body Makeup, or other professional lines)
  3. We’ll ship your exchange once we receive the original item

Refund Timeline & Methods

For approved returns:

  • Processing Time: 3-5 business days after we receive your return
  • Payment Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • International Professionals: Note that currency conversion may affect final refund amounts

Professional Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Professional Return Request – Order #[Your Order Number] Dear July Cosmetics Sales Pro Team, I would like to request a return/exchange for my recent professional order: Order Number: [Insert] Date Purchased: [Insert] Items to Return: [List product names and quantities] Reason for Return: [Select: Wrong Shade/Product, Damaged Item, Defective Product, Other] For exchanges, I would like to receive: [Specify replacement products if applicable] I confirm that the items are unused and in original packaging. Please provide return authorization and instructions at your earliest convenience. Best regards, [Your Full Name] [Your Professional Business Name if applicable] [Your Contact Phone Number]

Special Considerations for International Professionals

For our global clientele (excluding some Asian and remote regions):

  • Mark your package “RETURNED GOODS” to avoid customs fees
  • Original shipping fees are non-refundable
  • Return shipping costs are the responsibility of the professional client

For any questions about our professional returns process, contact our pro support team at [email protected] or +1 (757) XXX-XXXX during EST business hours.